Privacy Policy

Who We Are

Devon Subsidence operates from Clyst Court, Hill Barton Business Park, Clyst St Mary, Exeter, Devon EX5 1SA. We are a lead generation and referral service. We do not carry out subsidence investigations, structural engineering, or repair work ourselves. Our sole role is to capture enquiries from property owners across Devon and pass those details on to a fully qualified, independent subsidence specialist from our vetted network who is best placed to help.

When you submit our contact form, the personal information you provide will be shared with one of these third-party specialist contractors so that they can contact you directly to arrange an assessment or quote. We are committed to protecting the privacy and security of your personal information and handle your data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

When you submit our contact form, we collect the following personal information: your full name, telephone number, email address, the service you're enquiring about, the approximate location of your property, and any additional details you provide in your message about the problem you're experiencing.

We collect this information through our website contact form. This information is essential for us to understand your situation, match you with the most appropriate specialist, and facilitate the referral process.

We do not collect sensitive personal data, financial information, or data about children. We do not use automated decision-making or profiling based on the data we collect.

How We Use Your Information

We use your personal information for the following purposes: to acknowledge your enquiry; to assess your situation and identify the most appropriate fully qualified specialist from our network; to pass your contact details and enquiry information to that specialist contractor so they can contact you directly to arrange a site assessment or provide a quotation; and to follow up after the referral to ensure you received satisfactory service.

By submitting our contact form and ticking the consent box, you are explicitly agreeing to your details being passed to a third-party subsidence specialist for this purpose. The legal basis for processing your data is your consent, which you may withdraw at any time by contacting us. We also rely on legitimate interest in operating our lead generation service.

We do not use your personal information for marketing purposes unless you have explicitly opted in. We do not sell, rent, or share your personal information with unrelated third parties for their own marketing purposes.

Data Sharing

Devon Subsidence is a lead generation service, and sharing your details with a qualified specialist is the core purpose of our service. We will share your name, contact details, property address and the description of your issue with the specialist contractor from our network who is best suited to your situation, so they can contact you to arrange a property assessment.

We may also share your data with our form processing provider for the purpose of receiving and managing your enquiry. They process data in accordance with their own privacy policy and applicable data protection legislation.

We do not share your data with any other third parties unless required to do so by law, regulation, or legal process, or to protect the rights, property, or safety of Devon Subsidence, our customers, or others.

Data Retention

We retain your enquiry data for up to 24 months after your last interaction with us. This retention period allows us to follow up on the outcome of your referral, handle any subsequent queries or issues, and maintain records of our service delivery for quality assurance purposes.

After 24 months of inactivity, your personal data is securely deleted from our systems. If you request deletion of your data before this period, we will comply promptly, subject to any legal obligations that require us to retain certain records.

Your Rights

Under UK GDPR, you have the following rights regarding your personal data: the right to access the personal data we hold about you; the right to rectify any inaccurate or incomplete data; the right to erasure (the right to be forgotten); the right to restrict processing of your data; the right to data portability; and the right to object to processing of your data.

To exercise any of these rights, please contact us through the contact form on our website. We will respond to all valid requests within one month, as required by legislation.

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection. You can contact the ICO at ico.org.uk or by telephone on 0303 123 1113.

Cookies

This website uses essential cookies required for the site to function correctly. These cookies do not collect personal information and cannot be used to identify you. They are necessary for basic site functionality such as page navigation and form submission.

We do not use tracking cookies, advertising cookies, or third-party analytics cookies. We do not share cookie data with any third parties.

Security

We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. Our website uses HTTPS encryption for all data transmission, and we regularly review our security practices to ensure they remain effective.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your personal information.